Test your integration
Here is how to confirm your tracking is working.
Video walkthrough
Quick checklist
- Open your live site in an incognito window. This skips any admin-tracking exclusions and looks like a real visitor.
- Browse a few pages. Click around two or three product or landing pages.
- Submit a test form if you have one (Contact Form 7, WPForms, Gravity Forms, Typeform, Calendly, etc).
- Place a test order if you run a store. Most platforms support a sandbox / test mode for this. Use a discount code if you want the order total to be small.
Where to look in your dashboard
Open your TrueMetriks dashboard and click the green live counter in the top right of the page header. It opens a tray of every visitor active in the past five minutes. If your incognito browse appears there in real time, the tracker is firing correctly.
Live sessions in the past 5 minutes
Still not working?
Most issues are listed on the Troubleshooting page - check there first for common causes (CNAME not propagated, tracker blocked by an ad blocker, webhook URL stale, etc.).
If Troubleshooting does not solve it, contact us and we will help you debug it.
Frequently asked questions
Why should I test in an incognito window?
Incognito skips any admin-tracking exclusions you set and gives you a clean session that looks like a real visitor, so the events you generate actually show up.
Where do I see my test events in the dashboard?
Click the green live counter in the top right of the dashboard header. It opens a tray of every visitor active in the past five minutes, where your incognito browse should appear in real time.
My test events are not showing up. What now?
Check the Troubleshooting page first for common causes like an unpropagated CNAME, an ad blocker, or a stale webhook URL. If that does not solve it, contact us to debug.