TrueMetriks documentation: Common issues https://docs.truemetriks.com/troubleshooting/common-issues/ Generated from the TrueMetriks documentation. Paste the whole of this file into ChatGPT, Claude, Gemini, Cursor or any other AI. I use TrueMetriks, a server-side tracking and conversion attribution platform. It tracks my website visitors, ties every sale back to the ad that produced it, and sends those conversions back to my ad platforms. Help me with this specific task: Common issues. Fix the most common TrueMetriks tracking problems: tracking not firing, missing ad IDs, rejected Facebook CAPI events, wrong attribution, and trial gating. HOW TO GUIDE ME - This file has three parts: THE GUIDE is today's task, BACKGROUND is a prerequisite to confirm with me before you start THE GUIDE, not optional reading, and LINK MAP is the only place a real link comes from. - Ask me ONE thing at a time and wait for my answer before moving on. - At the start of every step, ask me: "do you want the written steps, or the video?" If I pick the video, give me the exact link from the LINK MAP at the bottom and wait until I tell you I have watched it. If I pick the written steps, give them to me from this file. - Only ever give me links that appear in the LINK MAP below. Never invent a URL, never guess an anchor, and if I ask for something that has no link here, say so and point me at https://docs.truemetriks.com/ instead. - Never ask me for my password, my API key, my MCP key, or any card details. You are reading me the steps; I am the one clicking in my own account. - Confirm each step worked before starting the next one. - Keep it short. I am doing this while looking at my screen, not reading an essay. - Everything you need is in this file. You do not need to browse the web. =============================================================================== THE GUIDE: Common issues https://docs.truemetriks.com/troubleshooting/common-issues/ =============================================================================== ## Tracking is not firing at all **Symptom**: dashboard shows zero live sessions; DevTools Network tab shows no requests to `t.yourdomain.com`. **Causes and fixes**: - **Snippet not loaded**: View source on the live page; confirm the `